Be Available When It Matters Most
Set your chatbot’s working hours to match your team’s schedule and keep customers informed even after closing time.
Why Operating Hours Matter
Your customers expect instant replies, but your team can’t be online 24/7. Widgion’s Operating Hours feature ensures your chatbot knows exactly when to engage live agents and when to display a friendly, automated message keeping communication clear and expectations managed.
What Widgion Offers
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Customizable Schedule
Set different operating hours for weekdays, weekends, or holidays.
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Automatic Offline Messages
When agents are unavailable, customers see a tailored message letting them know when you’ll be back.
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Seamless Bot-to-Human Handoff
Switches to live agents during working hours and stays fully automated after-hours.
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Time Zone Support
Ensure accurate operating hours for customers in different locations.
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24/7 Automation
Even outside working hours, your chatbot can still handle FAQs and collect leads.
How It Works
Take a quick tour to see how to set, customize, and manage your chatbot’s operating hours in Widgion.
See Widgion in Action
Take a quick guided tour and discover how simple it is to pick and set up your AI model in just a few steps.
Use Cases
Control your chatbot’s availability for maximum efficiency.
E-commerce
Queue messages for next-day replies with clear expectations.
Customer Support
Fast resolutions for simple queries, deep troubleshooting for complex issues.
Service Providers
Allow appointment requests outside working hours without live agent stress.
Global Teams
Use time zone rules to manage multi-region agent schedules.
Frequently asked questions, answered.
Common questions about Widgion’s Operating Hours feature.
Stay Professional Around the Clock
Let your chatbot work smart even when your team is off the clock.