The Perfect Balance Between Automation and Personal Touch
Widgion ensures your customers get instant answers from AI when possible, and seamless assistance from a live agent when needed.
Why Bot-to-Human Handoff Matters
Automation is fast, but sometimes a human touch is necessary to resolve complex or sensitive issues. With Widgion’s intelligent handoff, your customers experience a smooth transition from bot to live agent without having to repeat themselves. This creates:
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Faster resolutions for common questions
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Human intervention for complex queries
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Consistent customer experiences
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Higher satisfaction and loyalty
What Widgion Offers
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Automatic Handoff Triggers
Set conditions for when the chatbot hands over to an agent like specific keywords, unanswered questions, or customer frustration signals.
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Manual Agent Takeover
Agents can step into a conversation instantly at any time.
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Conversation Context Transfer
When an agent takes over, they see the full chat history so customers never have to repeat information.
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Operating Hours Integration
If no agents are available, the bot politely informs the customer and offers alternative options.
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Multi-Channel Support
Handoffs work across all supported channels whether the chat starts on your website, social media, or other platforms.
How It Works
Take a guided tour to see how effortless it is for your chatbot to recognize when it’s time to bring in a human.
See Widgion in Action
Take a quick guided tour and discover how simple it is to pick and set up your AI model in just a few steps.
Use Cases
Deliver the right support at the right time, every time.
Customer Support
Bots handle FAQs, while agents handle escalations.
Sales Teams
Bots pre-qualify leads, then pass them to agents for closing deals.
E-commerce Stores
Bots manage order tracking, agents handle returns or disputes.
Healthcare Services
Bots collect patient info, agents provide personalized assistance.
Frequently asked questions, answered.
Common questions about Widgion’s Bot-to-Human Handoff.
