Unify Every Message Across Channels with Omnichannel
Bring all your customer conversations, from Facebook, WhatsApp, Instagram DMs, Shopify, and Web Chat, into one clean inbox. Reply faster, stay organized, and never miss a message again.
What Is Omnichannel Support?
Omnichannel lets you unify customer conversations across multiple messaging platforms into one organized inbox.
Whether a customer messages you on Instagram, sends a Facebook DM, or chats through your website, everything flows into a single workspace, so your team can respond quickly and consistently.
This means no more scattered conversations.
No more missed inquiries.
Just one view for your entire support operation.
Why Use Omnichannel?
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Faster Response Times Across All Channels
No need to toggle between platforms, every message lands in one place.
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Consistent Customer Experience
Customers get helpful, professional replies, regardless of where they reach out.
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Efficient Team Collaboration
Assign chats, add internal notes, and collaborate without friction.
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Full Conversation History
View complete chat logs, contact info, and context, even across different platforms.
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Automated Routing & Tagging
Smart rules ensure the right team member handles the right request, every time.
Connect the Platforms Your Customers Use Most
Currently supported platforms:
Facebook Messenger
WhatsApp Business
Instagram Direct Messages
Shopify Chat
Widgion Web Chat
Each channel feeds directly into the Omnichannel inbox, giving your team one simplified view.