Insights That Drive Smarter Support
With Widgion’s Analytics & Reports, every conversation becomes a learning opportunity. Measure performance, track trends, and make data-driven decisions that improve customer satisfaction and team efficiency.
Why Analytics Matter
Without visibility, you’re just guessing at what works. Analytics and reporting turn raw conversations into actionable insights that help you:
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Understand customer needs and behavior
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Spot and fix recurring issues faster
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Measure your team’s performance and response times
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Track chatbot efficiency and automation success
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Plan improvements backed by real data
What Widgion Offers
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Real-Time Dashboard
Monitor live chat activity, response times, and customer satisfaction scores as they happen.
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Conversation Analytics
Dive deep into chat histories to see which topics come up most often, how long resolutions take, and where customers drop off.
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Agent Performance Reports
Track key metrics like resolution rates, first response time, and average handling time for each agent.
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Chatbot Effectiveness Reports
See how many queries your bot resolves without human intervention, and identify where it needs training.
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Customer Satisfaction Tracking
Gather post-chat ratings and feedback to measure how happy your users are with your support.
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Exportable Data
Download reports in CSV or PDF for sharing with your team or integrating with other tools.
How It Works
Take a guided walkthrough of our analytics dashboard and learn how to extract insights that make a real difference.
See Widgion in Action
Take a quick guided tour and discover how simple it is to pick and set up your AI model in just a few steps.
Use Cases
From improving team workflows to planning business growth, Widgion’s analytics help you see the full picture.
Customer Support Teams
Identify bottlenecks and reduce resolution time with targeted improvements.
E-commerce Stores
Analyze shopping-related queries to optimize your sales and support process.
SaaS Companies
Measure onboarding success, track support load, and boost product adoption.
Management & Strategy Teams
Use historical data to forecast trends and make informed investment decisions.
Frequently asked questions, answered.
Common questions about Widgion Analytics & Reports.
